Terms & Conditions


“RESTOSOUQ SOFTWARE SERVICES” maintains the https://www.restosouq.com/ Website ("Site").

“United Arab of Emirates is our country of domicile” and stipulate that the governing law is the local law. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in U.A.E.

‘’Visa or MasterCard debit and credit cards in AED will be accepted for payment’’

‘’We will not trade with or provide any services to OFAC (Office of Foreign Assets Control) and sanctioned countries in accordance with the law of UAE’’

‘’Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website’’

‘’Cardholder must retain a copy of transaction records and Merchant policies and rules’’

‘’User is responsible for maintaining the confidentiality of his account’’

Payment Confirmation

Once the payment is made, the confirmation notice will be sent to the client via SMS and/or by email within 24 hours of receipt of payment.

Cancellation Policy

Customer can cancel their order until the time order is not being received by the restaurants; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed. Restaurants holds the final decision rights in terms of cancelation of the particular order in any condition.

refund policy

‘’Refunds will be done only through the Original Mode of Payment”. Restaurants holds the final decision rights in terms of refund of the particular order in any condition.

delivery/shipping Policy

RestoSouq provide personalized app to restaurant to receive online orders. Restaurants are responsible for delivery of the food to customers. RestoSouq will provide complete support to restaurants to integrate on demand delivery companies to do delivery.